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Spend $100 & Get Free Monkey Tree Climbers

    Frequently Asked Questions

    Check most frequently asked questions here, if you still need help then please contact us by emailing support@hyponixsportinggoods.com

    Monkey Line

    As long as you have two trees or sturdy posts setup 15-45 feet apart the Monkey Line will work great for you! The Gorilla Line has a longer slackline and works great up to 55 ft apart. 

    If the Monkey Line or Gorilla Line does not fit your backyard you can always return it for a full refund!

    For first time users it can take 30-60 minutes to setup, and the great thing is its just a one time setup! After setting it up a few times it takes less than 15 minutes!

    Nope, you can leave it up all year long! However if you do not plan to use it for a period of time taking it down is recommended.

    You are able to setup posts in the ground with cement and they work great as substitute trees! We can supply you with a guide on how to do this yourself.

    They have different obstacles and the Gorilla Line includes a 60' slackline while the Monkey Line is 50'

    Here is what the Gorilla Line includes:

    • 3 Triangle Holds
    • 2 Monkey Bars
    • 1 Traverse Ring
    • 1 Climbing Rope
    • 1 Monkey Net 6’x3’
    • 1 Long Monkey Bar
    • 1 Monkey Knot
    • 2 Monkey Fists
    • 60’ Slackline

    Here is what the Monkey Line includes:

    • 3 Monkey Bars
    • 3 Triangle Holds
    • 1 Spinning Wheel
    • 1 Monkey Knot
    • 1 Wooden Climbing Ladder
    • 50' Slackline

    Ordering & Shipping

    We ship to the Continental USA only. Shipments are sent out within 1 business day and generally take 3-5 days to arrive.

    We offer free and fast shipping to all of our customers in the lower 48 States in the USA!

    Once an order has been placed, we are unable to edit the address or modify the items in the order. Please make sure all of your information is correct before placing your order. If you have any questions, reach out to us on our contact form

    Returns

    We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

     

    To start a return, you can contact us at support@hyponixsportinggoods.com. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    60 Day Returns

    On the rare chance you don't love your products, you have 60 days to return!

    Free Shipping

    Free 3 to 5 Day shipping within the Lower 48 States of the USA

    Extended Warranty

    All Hyponix products come with a minimum 2 years of warranty. Be confident in your purchase!